Are your returns and exchanges free?
We have free returns and exchanges for the US, the United Kingdom and the European Union. Also, free returns for Canada and Australia. There is a fee for international returns that will be deducted from your refund when it is processed. Exchanges are not available for international orders.
Where can I return or exchange items?
If an item did not work or you need to call another style yours. Since September 26th, we have changed our exchange and return platform for US orders. To make these requests,
How do I return an item?
All returns and exchanges can follow the step-by-step instructions, where the links can be found above. For an easier and correct refund, all items must be marked on the label taped on the box. If you need anything, you can get in touch with our CS team by email email@example.com.
What is the deadline to place a return or exchange?
Returns and exchanges will only be allowed till 30 days from the purchase date
I changed my mind about a return or exchange
Our return or exchange labels cannot be edited, but you can contact our Customer Service by e-mail (firstname.lastname@example.org), and we will help you to solve it.
When will I receive my refund?
Return processing might take between 15 business days upon delivery at our warehouse, then it can take up to 10 business days for your bank to post the refund to your account.
Returns and exchanges US • Returns received postmarked after 30 days from the original purchase date will be automatically reshipped to the customer upon receipt at our warehouse. We don’t accept returns after 30 days from the original purchase date. • Unworn, unwashed, undamaged pieces with original tags attached are eligible for a return or an exchange. • We offer free returns and exchanges. • Please note that we only exchange an item once. After exchanging it, you can only return it and receive a refund for the full amount paid for the item. • Exchanged items in-store cannot be returned nor exchanged again. • After opening a return, you can’t add or remove products. In this case, you should contact our CS Team so we can address your case. • Any duties and taxes paid are nonrefundable. • It is necessary to show the receipt of the purchase or present the order’s number. • Discounts cannot be combined with any other offer. • FINAL SALE items cannot be returned or exchanged. If your order is considered SALE, you can still try again and choose a new piece to call your own. Returns Outside the US • International orders can only be returned, we do not make exchanges for international orders. • We have free returns to Australia and Canada. •There is a fee for international returns that will be deducted from your refund when it is processed. • Any duties and taxes paid are nonrefundable.